FMCSAPRO
Refunds
We offer refunds for services purchased within 30 days of payment under certain conditions. To request a refund, please contact us within 30 days of payment with your order number and reason for the request. Refunds will only be issued if the service was not provided as described or if you have not accessed or used the service. Please note that we do not offer refunds for digital products or services that have already been accessed or used. We also do not offer refunds for customized services that have been created specifically for you.
If a refund is approved, the amount will be credited back to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed and for the funds to appear in your account. We cannot offer refunds after the 30-day period has passed. If you have any further questions about our refund policy, please don’t hesitate to contact us.
Order Cancellations
If you request to cancel an order before the service has been provided, you may be entitled to a partial refund. However, if the service has already been provided at the time of the request, no refund will be given. If we reach out for missing or incorrect information that was not provided during the placement of the order, and more than 30 days have passed, no refund will be issued. We are unable to adjust or cancel orders once the service has been initiated/processed. If an order is cancelled or disputed after payment has been placed, the customer will be required to reimburse us for all fees incurred during the service preparation and handling process, including the original quoted cost and sales tax.
Pricing and Description Errors
In the event of a pricing or description error on our website, we reserve the right to cancel or refuse orders placed for services at the incorrect price. If your account has been charged for a purchase and the order is then cancelled, we will issue a credit to the card in the amount of the incorrect price.
Chargebacks
Customer agrees that no “chargebacks” will be issued prior to making contact with us to settle any disputes. We require written agreement before performing a “chargeback.” If a chargeback is issued without prior written agreement, the customer will be subject to reimburse us for all fees incurred during the dispute process. We reserve the right to pursue legal action if necessary to recover any fees owed.
If a chargeback is approved, the amount will be credited back to the original payment method used for the purchase. Please allow up to 10 business days for the chargeback to be processed and for the funds to appear in your account. If you have any disputes or concerns about your purchase, please contact us before issuing a chargeback. We are committed to resolving any issues and ensuring that you are satisfied with your purchase.
Cancellations
The Customer has the right to cancel any Order within thirty (30) days of placing the Order, provided the Customer has not accessed or used the service, and the filing has not been initiated or completed. Upon FMCSAPRO’s fulfillment and completion of an Order for services, FMCSAPRO will email the Customer confirmation of the completed filing. There will be no refunds issued for cancellations after FMCSAPRO emails the Customer confirmation of the completed filing.
If FMCSAPRO has not sent email confirmation of the completed filing, and the Customer cancels within thirty (30) days of placing the Order, and the Customer has not accessed or used the service, payment will be refunded within ten (10) business days of receiving a written cancellation notice. To cancel an Order, the Customer must provide notice of cancellation by email to FMCSAPRO at orders@fmcsapro.com by midnight of the third (3rd) day after placing the Order.
Please contact FMCSAPRO by email at helpdesk@fmcsapro.com with any questions or concerns.
