Welcome to the FMCSAPRO website and services (collectively, the “Platform”). The following terms and conditions (“Terms”) and all agreements linked herein, including the Privacy Policy, govern your access to and use of the Platform and any content, functionality, features, information, and services offered now or subsequently available through the Platform, whether as a guest or a registered user (collectively the “Customer” or “you”). The Customer understands and acknowledges that FMCSAPRO is operated by a private third-party provider offering services for a fee. This is a commercial solicitation and advertisement. FMCSAPRO is NOT affiliated with any government authority. You should read all of our Terms carefully because you are agreeing to comply with all the agreements outlined in these Terms and Conditions. If you do not understand these terms or do not agree to all of these terms, you may not use our services. If you are using our Platform or accessing our services on behalf of a business or legal entity, you may only do so if you have the authority to agree to these Terms on behalf of that business or legal entity.
Please read these Terms carefully before you use the Platform.
1. Consent and Binding Agreement
By accessing or using the FMCSAPRO Platform, you agree to be bound by these Terms, our Privacy Policy, and all applicable federal, state, and local laws and regulations. If you do not agree to these Terms, you are not authorized to access or use the Platform. FMCSAPRO reserves the right to revise and update these Terms at any time by posting the revised version on the Platform. Your continued use of the Platform signifies your acceptance of the updated Terms. We encourage you to review these Terms periodically, as they are binding on you.
2. Eligibility and Responsibility
The Platform is available only to users who are at least 18 years of age. By using the Platform, you represent and warrant that you are legally capable of forming a binding contract with FMCSAPRO and meet all eligibility criteria. If you do not meet these requirements, you must refrain from accessing or using the Platform. You are responsible for ensuring that all individuals who access the Platform through your account comply with these Terms.
3. Reservation of Rights
FMCSAPRO reserves the right to withdraw or modify the Platform and any of its services, features, or materials at its sole discretion without prior notice. FMCSAPRO will not be liable for any unavailability of the Platform or any service, either in part or whole. Access to certain features may be restricted at any time.
4. Services Offered
FMCSAPRO provides various services to assist customers with commercial vehicle filings, including:
- USDOT# registration and related services
- FMCSA operating authority and compliance, including MC# registration
- Unified Carrier Registration (UCR) filings
- Broker registration and updates
- Compliance reviews (MCS-150, UCR, BOC-3)
- Highway use taxes (HUT, WDT, KYU) and permits
- Fuel taxes and quarterly state filings (IFTA)
- New Entrant Program assistance, including audit support
- Filing of Federal Heavy Vehicle Use Tax (Form 2290)
5. Orders
Customers may place orders through the Platform or our LiveChat portal for registration and filing services. The customer is responsible for providing accurate and complete information. FMCSAPRO is not liable for any damages caused by incorrect or incomplete information provided by the customer.
6. Filing Process
Once the customer submits payment and required information, FMCSAPRO will process the filing and provide binding contracts, including company details, cardholder name, and IP address. Payments are processed immediately, and the service is usually fulfilled within 48 business hours, Monday through Friday, excluding holidays.
7. Cancellation Policy
Customers may cancel subscriptions at any time with at least 30 days’ notice prior to their next billing date. Charges for the following period will be avoided if cancellation is made on time.
8. Cost of Services
The cost of services is determined by the services requested and is subject to change without prior notice. Current pricing is available on the Platform.
9. Payments
The customer agrees to pay all applicable fees and provide accurate billing information. The customer is responsible for any taxes related to the services, including sales tax.
10. Collections
In the event of late payments, FMCSAPRO may charge late fees and refer the account to collections. The customer will be responsible for any associated costs, including attorney’s fees.
11. Refunds and Cancellations
For information on refunds and cancellations, please refer to our Refund Policy.
12. Monitoring and Recording
FMCSAPRO may monitor communications with customers for quality control and business purposes. Such monitoring may occur without prior notice.
13. Co-Browsing
FMCSAPRO may use CoBrowse technology to view your active session for live assistance, but only within the Platform.
14. ScreenShare
FMCSAPRO may use ScreenShare to provide expanded live assistance while interacting with the Platform. ScreenShare access will not allow FMCSAPRO to control your device unless explicitly authorized by you.
15. Disclaimer
FMCSAPRO is not a government agency and provides services as a third party. The Platform’s content is provided “as is,” and FMCSAPRO is not liable for damages arising from incorrect or incomplete customer-provided information.
16. Limitation of Liability
FMCSAPRO’s liability is limited. We are not responsible for any indirect or consequential damages, and our total liability will not exceed $100.00, excluding cases involving fraudulent actions.
17. Entire Agreement
These Terms, along with the Privacy Policy and Refund Policies, constitute the entire agreement between FMCSAPRO and the customer.
18. Waiver
FMCSAPRO’s failure to enforce any part of these Terms does not constitute a waiver of those rights.
19. Arbitration
If any dispute arises between the parties and is not resolved through negotiation, the parties agree to resolve the dispute exclusively through final and binding arbitration conducted in accordance with the Rules of Arbitration of the American Arbitration Association. The arbitration shall be governed by Florida law and conducted by a single arbitrator who has expertise in the type of dispute at issue. The parties will initially bear their own costs in the arbitration, and the arbitrator will have the discretion to award reasonable costs, arbitration fees, and attorney fees to the prevailing party.
By agreeing to arbitrate disputes under this Agreement, THE PARTIES ARE EXPRESSLY GIVING UP ANY AND ALL RIGHTS TO A JURY TRIAL OR COURT TRIAL BEFORE A JUDGE. The parties instead elect to have Claims resolved by arbitration. The arbitrator’s decision shall be final and binding on the parties, subject to review on the grounds set forth in the Federal Arbitration Act (“FAA”)).
Claims that may not be subject to pre-dispute arbitration agreement as provided by the Dodd-Frank Wall Street Reform and Consumer Protection Act (Public Law 111-203), Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act (Public Law 117-90), or by generally applicable law are excluded from the coverage of this Arbitration Provision.
RIGHT TO OPT OUT OF THE ARBITRATION PROVISION
You may opt out of the Arbitration Provision by notifying FMCSAPRO in writing within 30 days of the date you first registered for the Site. To opt out, you must send an email to FMCSAPRO at helpdesk@fmcsapro.com that includes (a) your Account username, (b) your name, (c) your address, (d) your telephone number, (e) your email address, and (f) a statement indicating that you wish to opt out of the Arbitration Provision. Opting out of this Arbitration Provision will not affect any other terms of this Agreement.
If you do not opt out as provided, continuing your relationship with FMCSAPRO constitutes mutual acceptance of the terms of this Arbitration Provision by you. You have the right to consult with counsel of your choice concerning FMCSAPRO Terms, your rights and obligations and the Arbitration Provision.
20. Class Action
You agree that any arbitration or court action arising from or related to these Terms shall be conducted solely on an individual basis, and that you waive any right to pursue or participate in any class, collective, or hybrid class/collective action. This means that you will not have the right to bring or be a part of any lawsuit or other proceeding on behalf of a group of people or on behalf of the general public. You also waive any right to bring or participate in any claims on behalf of any other individual or entity or on behalf of any governmental body. This waiver shall be severable from these Terms in the event it is found to be unenforceable. Any claim that all or part of this waiver is invalid, unenforceable, unconscionable, revocable, void, or voidable may be determined only by a court of competent jurisdiction.
21. Governing Law
These Terms are governed by Florida law.
22. Indemnification
You agree to indemnify, defend, and hold FMCSAPRO, FMCSAPRO’s affiliated persons, members, employees, contractors, officers, and directors harmless from any losses, claims, suits, actions, demands, judgments, awards, costs, expenses, fees, reasonable attorney’s fees, or other proceedings, including third party claims, whether threatened or filed, directly or indirectly, that result from or are based on:
a. any breach by you of any obligation, covenant, or representation contained in these Terms;
b. a claim that any user content, user contribution, or other material that you upload to or otherwise transfer via the Platform infringes any intellectual property or moral rights of a third party;
c. any claims brought against FMCSAPRO arising from your use of the Platform, including but not limited to any claims of personal or financial injury by third parties related to the use of user content, user contribution, or other material uploaded to or transferred via the Platform by you;
d. any actual or purported violation by you of applicable law, including without limitation the Fair Credit Reporting Act, or any contractual obligation;
e. any acts or omissions by you or your agents.
23. Intellectual Property
FMCSAPRO owns all intellectual property rights in the Platform and its content. Customers may only use the Platform for authorized purposes.
24. Notice
Any required notices should be sent to helpdesk@fmcsapro.com.
25. Assignment
Customers may not transfer their rights under this agreement without FMCSAPRO’s prior written consent.
26. Headings
Headings are for convenience only and do not affect the interpretation of these Terms.
For Assistance:
FMCSAPRO Support
Phone: 267-777-9393
Email: helpdesk@fmcsapro.com
LiveChat: Available Monday – Friday, 8:30 AM – 5:30 PM EST
If you have any questions about these Terms, please contact FMCSAPRO at helpdesk@fmcsapro.com.
